This SMS Privacy Policy (the "SMS Policy") describes how Crystal Tech Solutions, Inc. ("Company," "we," "our" or "us") collects, uses and safeguards your mobile information in connection with the text messaging program (the "Program") we operate on behalf of participating jewelry retailers (each, a "Retailer").
A. What mobile information do we collect?
In connection with the Program, we collect: (1) your mobile telephone number; (2) your opt-in consent record, including the Retailer to whom you gave consent and the date and time consent was given; (3) the content of text messages sent to you and any replies you send, including opt-out and help requests; and (4) message delivery metadata, such as delivery status and carrier error codes.
You provide your mobile number and consent directly, in person at a Retailer's store, after reviewing an SMS consent disclosure. We do not enroll numbers in the Program from purchased lists or any other indirect source.
B. How do we use your mobile information?
We use the mobile information described above solely to, among other things:
- Send you the text messages you consented to receive from the Retailer, such as wishlist updates, repair status notifications, appointment reminders and special-occasion messages;
- Receive and respond to your replies, including customer-service conversations with the Retailer;
- Honor your opt-out (STOP) and help (HELP) requests immediately and maintain suppression lists so you are not messaged after opting out;
- Maintain records of consent, opt-out and message history as required by applicable law and carrier requirements; and
- Detect, prevent and enforce against fraudulent, malicious or illegal use of the Program.
C. Do we share your mobile information?
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, or sold to, any third parties.
We disclose mobile information only: (1) to the Retailer to whom you gave consent, so that it can communicate with you; (2) to service providers acting on our behalf solely as necessary to deliver Program messages (for example, telecommunications carriers and our messaging platform provider), each of which is prohibited from using your mobile information for any other purpose; and (3) where required by applicable law, regulation or legal process.
The Company does not sell your mobile information.
D. How do I opt out?
You may opt out of the Program at any time by replying STOP to any Program message. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT or REVOKE. After opting out, you will receive a one-time confirmation message and no further Program messages. For assistance, reply HELP or INFO to any Program message, or contact us as set forth in Section F.
E. How is my mobile information secured and retained?
We protect mobile information using the same reasonable technical and organizational measures described in our general Privacy Policy. Consent and opt-out records are retained for as long as necessary to operate the Program, to demonstrate compliance with applicable law and carrier requirements, and thereafter in accordance with our record retention schedule.
F. Who can I contact with additional questions or concerns?
If you have questions or concerns about how we use your mobile information, please contact our Data Protection Officer at:
Email: legal@getcrystal.com
Postal Mail: 107 Spring St., Seattle, WA 98104
G. Changes & Updates to this SMS Policy
This SMS Policy is effective as of the date set forth below. We reserve the right to revise, amend or modify this SMS Policy at any time and in any manner. If we make any changes to this SMS Policy, we will change the "Revised" date below. Your continued participation in the Program after such changes are implemented constitutes your acknowledgement and acceptance of these changes.
Effective Date: July 29, 2026
Revised: July 29, 2026
Revised: July 29, 2026