These SMS Terms and Conditions ("SMS Terms") govern the text messaging program (the "Program") operated by Crystal Tech Solutions, Inc. ("Company," "we," or "us") on behalf of participating jewelry retailers (each, a "Retailer"). By opting in to receive text messages from a Retailer through the Program, you agree to these SMS Terms.
1. Program Description.
The Program allows a Retailer with whom you do business to send you customer-care and clienteling text messages, including messages about your wishlist items, repair status updates, appointment scheduling and reminders, and special occasions such as birthdays and anniversaries. Messages are sent by, or on behalf of, the Retailer identified in the message using the Company's platform.
2. Consent and Opt-In.
You opt in to the Program in person at a Retailer's store: when a store associate creates your customer profile, you are shown an SMS consent disclosure and are enrolled only after you review the disclosure and agree. Upon enrollment, you will receive a one-time confirmation message.
Consent to receive text messages is entirely optional and is not a condition of any purchase. You may opt out at any time as described in Section 5.
3. Message Frequency.
Message frequency varies depending on your interactions with the Retailer (for example, an active repair or an upcoming appointment may result in more messages).
4. Cost.
Message and data rates may apply to each text message sent or received in connection with the Program, as provided in your mobile telephone service rate plan. Please contact your mobile carrier for pricing plans and details. The Company and the Retailer do not charge you for Program messages.
5. Opting Out.
You can cancel the Program at any time by texting STOP to the number from which you receive messages. After you send STOP, we will send you a one-time message to confirm that you have been unsubscribed, and you will no longer receive text messages from that Retailer. You may also opt out by replying with the keywords STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT or REVOKE. If at any time you wish to rejoin the Program, you may opt in again in store or reply START.
6. Help and Support.
If you are experiencing issues with the Program or need assistance, reply with the keyword HELP or INFO to any Program message, or contact us directly using the information below.
Email: legal@getcrystal.com
Postal Mail: 107 Spring St., Seattle, WA 98104
7. Carriers.
Carriers are not liable for any delayed or undelivered messages. The Program is offered on an "as-is" basis and may not be available in all areas at all times, and may not continue to work in the event of product, software, coverage or other changes made by your mobile carrier. Supported carriers may change without notice.
8. Eligibility; Your Responsibilities.
The Program is intended for individuals who are at least eighteen (18) years of age (or the age of majority in your jurisdiction) and who are the account holder, or have the account holder's permission, for the mobile number enrolled. You agree to notify the Retailer promptly if you change or deactivate your mobile number, so that messages are not sent to a number no longer belonging to you.
9. Changes; Termination.
We reserve the right to change or modify these SMS Terms at any time. If we make changes, we will update the "Last Revised" date below. Your continued participation in the Program after any change constitutes your acceptance of the revised SMS Terms. We may suspend or terminate the Program, in whole or in part, at any time without notice.
Last Revised: July 29, 2026